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FAQs

Question: How much does postage cost?
Answer:
Standard Delivery (including Age Verification Delivery) £4.95

2 - 4 working days – Delivery is Monday to Friday

Next Working Day Delivery £6.95

1 - 2 Working Days – Delivery is Monday to Saturday

Orders must be placed before 12:00pm (GMT) for same day processing
Orders after 12pm Friday will be shipped the following Monday
We do not ship on weekend
Question: How do I Provide Age Verification to DNA Leisure?
Answer:
If you are purchasing a knife or age-restricted item we are legally required to check a customer's age in accordance with UK laws. To confirm your age and identity we require a legal document containing both a picture of you and a reference to your date of birth; this includes documents like a Drivers License, Passport or in some cases a firearms or shotgun certificate.

Alternatively, we need to be able to find you on the public electoral roll using your exact name and address. This just involves searching the details you provide against a national database of over 18's. We must find an exact match at your address to use this method.

If you're sending a gift to friends or family, we will also require a copy of their ID document as well.

'We reserve the right to notify the police of any orders which appear to be an attempt to break the law or raise other concerns to us. We reserve the right to decline any order at our absolute discretion.

Providing your ID is really simple...

The whole process is quick and easy, simply take a photo of your license or passport using your mobile phone and then send it to us at hello@dnaleisure.co.uk. Once we have checked your information our warehouse team will despatch your order. If you've ordered with us before, we won't need to check your ID again unless your address or any other personal details change.

Please note, if you place your order, but then refuse or are unable to comply with our age checks or do not provide proof of age on request, we reserve the right to cancel your order and refund you minus a 20% restocking fee capped at £5. This helps us to cover the costs of running our age checks.

For more information please email us or call 01582 765906.
Question: What are Age Verified Deliveries?
Answer:
Ensuring age-restricted items arrive in the right hands

In October 2017, the UK government consulted on changes to legislation to restrict the sale of knives and corrosive substances in response to an increase in serious crimes involving knives and ‘acid attacks’. In June 2018, the Home Secretary introduced the new Offensive Weapons bill, which received Royal Assent on 16th May 2019

The Offensive Weapons Act 2019 (‘OWA’) is coming into effect from 6th April 2022. From this date, couriers are legally not permitted to deliver age-restricted items unless the Age Verification (‘AV’) service is used.

Under the OWA, if an item is sold via the internet, the seller must check the buyer is not under 18 at the point of sale and take steps to ensure bladed items are not delivered into the hands of someone under 18.

What this means about your deliveries

From the 6th April 2022*
All orders containing age-restricted items will now require an Age Verification delivery service. This means you will now need to prove that you are aged 18 or over unless you clearly look over 25. You will also be asked to sign for the item before it is handed to you.

Changes to our service
Age verified delivery will incur additional costs however we have fixed postage at £4.95. Orders can be collected directly from our warehouse or if you spend £60+ you will receive free delivery. You will be notified at the time of purchase that proof of age is still required at the point of delivery.

What you will need
Only a valid Passport or Driving Licence will be accepted by the couriers. If the item is delivered to a neighbour they will also need to provide valid ID (Passport or Driving Licence).

*DNA Leisure's Age and ID verification delivery services commences on April 1st 2022; to ensure all deliveries meet the 6th April deadline.
Question: What is your Age Verified delivery process?
Answer:
How our Age Verified order process works...

Placing your order

Once you place your order you'll receive an email confirming your order has been place.

Our Age Checks

First, we check your details on the Electoral Role to confirm your age. If you are not on the Electoral Role we will request ID from you directly.

Age Confirmed

When your age has been confirmed we will ship you order via Royal Mail's Age Verified Delivery Service.

Keeping you informed

You will receive SMS updates regarding your order, containing delivery details.

Receiving your order

You will need to produce a driving license or passport to receive your parcel unless you clearly look older than 25 years old.

If you're not going to be in

If you are not going to be in your parcel will need collecting from your local sorting office.

Useful Points

Previously, if you change your address we would have required up-to-date address information but this is not needed now because of age verified deliveries.

If you do not collect your parcel from the Royal Mail sorting office it will be returned to us and you will have to pay for re-delivery.

If you look under 25 years old and do not have ID (Driving License or Passport) your items cannot be delivered and your postage will not be refunded.
Question: Do we ship abroad?
Answer:
No, we do not currently ship orders outside the UK
Question: Will I get a tracking number?
Answer:
All orders are shipped using a tracked delivery service. As soon as your order is dispatched you will automatically receive an email with your tracking number from Royal Mail (Or another carrier depending on the items size and location)
Question: Can I cancel my order?
Answer:
Yes you can cancel your order. Please email us on: hello@dnaleisure.co.uk with your full name , order number and reason for cancelling.
If you wish to return you unused and unopened items please use our contact us page or download, complete and return our Order Cancellation Form

Order Cancellation Form
Question: If I sign up to your newsletter, will I get flooded with emails?
Answer:
Absolutely not!

We understand, it gets very frustrating when companies send too many emails which is why we currently send up to 2 emails each week.

Occasionally, if we make a mistake or have some really great offers or a competition we wouldn't want you to miss, we may send you an additional email.
Question: Do I have to have a PayPal account to purchase from this site
Answer:
No. All online orders are processed automatically by the Paypal secure payment gateway. When placing your order you will be given a choice of paying by Paypal account or by credit/debit card (WorldPay).

You do not need to sign up for Paypal to purchase through this site.
Question: Do I have to register to place an order?
Answer:
The answer is simple. It’s totally up to you!

We would highly recommend registering an account with us, especially as you'll intend to shop with us again! This will make your shopping experience with us a more pleasurable one. After all, who enjoys writing address information out again and again!

Furthermore, this will give you access to:

- View past orders

- Upload your ID - To speed up age checks. This way your order will always be processed faster.

- Our special offers. As you have been loyal to us, its only right to do the same back. Therefore by registering an account, you will have the opportunity to receive an array of fantastic special offers, deals and promotions.

- Fire-Sale - From time to time we may need to clear stock in order to make space for new, exciting products. This results in holding what we call a “FireSale” to free up space. Only our lucky registered customers will have the opportunity to have access to these deals which will come through by emails.

If you don't wish to open an account just yet, you can checkout as our most welcomed guest. This is a speedy process, just follow the checkout instructions.