Terms and Conditions

Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

Welcome to The Arm Store which is owned & trading as DNA Leisure LTD. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Arm Store (DNA LEISURE LTD) relationship with you in relation to this website. 

The following terminology applies to these Terms and Conditions and Privacy Statement: “You” and “Your” refers to you, the person accessing this website and accepting DNA LEISURE LTD's  terms and conditions and privacy statement. "The Company", “Ourselves”, “We” and "Us", refers to our Company.

General 

We reserve the right to change and amend these terms and conditions. Any changes we make will be deemed to have come into effect on the date that they have been posted on the Site. You are responsible for reading the terms and conditions. When you place an order with us you will be deemed to have read, understood and accepted these terms and conditions.

These terms and conditions and the use of our website shall be governed by the laws and regulations of United Kingdom. If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.

Payment

We accept the following payment methods.

Cash on collection.  

Credit and debit Cards: We accept all major credit and debit cards online or over the telephone: Visa, MasterCard, Switch / UK Maestro, Solo, Visa Debit / Delta and Electron cards. (Please note there is a 2% surcharge on credit card transactions. Debit cards remain free of charge.)

Cheque: (By post. See contact details.) 

  • Cheques must be made payable to DNA Leisure LTD.
  • Please ensure that you write your full name, address and contact numbers on the reverse of the cheque.
  • It is beneficial to print a copy of the order and enclose it with your cheque.
  • Goods will be dispatched upon clearance of the cheque (usually 5 working days).


Cancellation Policy 

Minimum 24 hours’ notice of cancellation required. Notification for cancellation or order must be done by email or calling our office on: 01923261965

Returns/Refunds: 

If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will refund or replace the goods. 

Visible damage, misuse and wear & tear are not covered under warranty. Such products will only be returned to sender and carriage costs invoiced and billed.

  • Returns are usually credited with 14 days of receipt. We will refund you as soon as the returns been processed.
  • Some products may be sold on a 'Limited Warranty' basis. The terms of this warranty are usually stated within the product details. Any faults outside of the limitations are not covered.
  • Products sold on a 'no return' basis are not returnable. This would have been made clear within the product details. This does not mean that they have a high return rate, but rather the low value or delicate nature of the product has resulted in the manufacturer not offering a warranty.
  • Any tampering with products will invalidate the manufacturer's warranty.


Age restrictions

It is illegal to purchase any products from our website if you are under the age of 18

We proactively enforce UK legislation preventing supply of knives, crossbows, BB guns and/or slingshots to people under 18. Therefore , we ensure that all customers purchasing knives, swords, crossbows, BB guns and/or slingshots are of the legal age in the UK (18 years old). 
By placing an order on this website you are giving permission for an identity check to be performed to confirm that you are over 18 years of age. If you are not on the public version of the electoral register we will need to request ID. In a small number of cases this check will not verify the age of some customers. If this applies to you we will contact you for further information to confirm you are over eighteen years of age. Alternatively, you can email a scan or picture of your driver’s license, passport or your UK Proof of Age Card (PASS Card) to hello@dnaleisure.co.uk. We do not keep personal details on record and any ID you send us will be deleted once your age is confirmed. If we are unable to verify your age we will cancel your order and refund your payment.

To avoid the sale to persons under the age of 18, we carry out the following steps:

1)    A check to see if your name is on the public version of the electoral roll at either your billing or delivery address. If we can obtain a match, your order will be processed and dispatched.

If we can’t obtain your details:

2)    We will contact you by phone or email for proof of age.

Please send us with a scan of official ID which clearly shows your name and date of birth. We only accept the following forms of ID.

  • Drivers licence
  • Passport
  • Birth certificate
  • Medical insurance card

To ensure that your order is processed quickly, please only include your full name (No nickname or abbreviations) and address that your payment card is registered at. An alternative delivery address can be entered at the checkout page.

Failure to prove that you are 18 or older will result in your order being cancelled and refunded minus a 20% restocking fee capped at £5. 

All documentation or picture messages received are deleted after the order has been processed.

If you can’t email / scan proof of your age please feel free to send a picture message to the following contact numbers:

07837274845 or 07717811511

Returning customers:

We will only request proof of age once per customer. When another order is made under the same account, you are not required to prove your age again.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of The Arm Store. We will not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify The Arm Store (DNA LEISURE LTD), its employees and affiliates against any loss or damage, in whatever manner, howsoever caused.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Communication

If you have any queries, please don’t hesitate to contact using the below methods. Our staff will be more than happy to assist you to make your experience pleasurable.   

Registered office address:
 
The Arm Store (DNA LEISURE LTD)

Unit 4 Kenwood Farm 
Harthall Lane
Hemel Hempstead
Hertfordshire
HP3 8SD
United Kingdom

Email: hello@thearmstore.co.uk

Phone: 01923261965

Mobile: 07837274845 or 07717811511

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

Data Collection

Data that is collected is used to:
Process customer orders, we may occasionally mail you to advise of forthcoming offers. Should you wish to opt out of these mailings please send an email to hello@thearmstore.co.uk  All items purchased are used at your own risk and we reserve the right to amend or add to these Terms and Conditions without prior notice.

We thank you in advance for agreeing to our terms and conditions.

Many thanks.

The Arm Store.co.uk (DNA LEISURE LTD)

Company No. 08267307

VAT No. GB154761891